MakeResume Refund & Cancellation Policy

1. Overview & 7-Day Money-Back Guarantee

We offer a 7-Day Money-Back Guarantee for first-time purchasers of any Pro subscription plan. If you are not satisfied with MakeResume for any reason during the first 7 days following your initial payment, you may request a full refund.

Eligibility Criteria

• First-Time Purchases: The 7-day guarantee applies strictly to your initial subscription purchase and does not apply to subsequent renewal billing cycles.
• Fair Usage Threshold: To be eligible for a full refund under the 7-day policy, you must have downloaded no more than 3 PDF documents or performed fewer than 5 AI scans during the 7-day period.
• Timely Request: Refund requests must be submitted within 7 calendar days (168 hours) of the transaction timestamp.

2. Subscription Cancellations & Auto-Renewals

MakeResume Pro plans operate on a recurring billing cycle (monthly or annual). You can cancel your subscription auto-renewal at any time without fees or penalties.

How Subscription Cancellation Works

• Self-Service Cancellation: You can cancel auto-renewal directly from your Account Dashboard Billing tab with a single click.
• Retain Paid Access: When you cancel, your account remains active with full Pro features until the end of your current paid billing period.
• No Future Charges: Once cancelled, you will not be charged for any subsequent renewal cycles.
• Renewal Period Refunds: Recurring renewal payments are non-refundable unless requested within 48 hours of renewal charge, provided no downloads were made during the new billing cycle.

3. Single PDF Downloads & Digital Purchases

Due to the nature of downloadable digital content (PDF documents, cover letter exports, and immediate AI keyword match scans), digital assets that have been generated, delivered, and downloaded to your device are considered consumed upon completion.

Digital Download Refund Rules

• Consumed Exports: One-time single PDF downloads that have been rendered and downloaded successfully are non-refundable once the file export completes.
• Technical Failures: If a technical error or system glitch prevents you from receiving or downloading your exported PDF after payment, our technical team will resolve the issue immediately or issue a 100% full refund upon request.

4. 1-on-1 Expert Review Consultation Sessions

MakeResume connects job seekers directly with vetted recruiters and talent specialists for live 1-on-1 video consultations. Because our experts reserve dedicated time slots for your appointment, specific cancellation windows apply:

Expert Session Cancellation Windows

• 24+ Hours Before Session: You may cancel or reschedule your expert consultation up to 24 hours prior to the scheduled start time for a 100% full refund or a free slot reschedule.
• Less Than 24 Hours Notice: Cancellations or reschedule requests made within 24 hours of the appointment start time are non-refundable, as the recruiter’s schedule has been reserved.
• No-Show Policy: If a user fails to attend the scheduled video meeting within 15 minutes of the start time, the session is marked as a No-Show and cannot be refunded.
• Expert Cancellation: In the rare event that an expert is forced to cancel a session due to emergency, you will receive an immediate option to reschedule or a 100% full refund.

5. How to Request a Refund

Requesting a refund is quick and straightforward. You can initiate a request through any of the following channels:

• Email Support: Send an email to support@makeresume.in or contact@makeresume.in with the subject line "Refund Request - [Your Order ID or Email]".
• Contact Form: Submit your request via our Contact Page.

6. Processing Time & Payment Methods

Once your refund request is approved by our billing department:

• Review Window: Refund requests are processed within 24 to 48 hours of receipt.
• Original Payment Source: Refunds are issued directly to the original payment method used during checkout (Credit Card, Debit Card, UPI, NetBanking, Razorpay, or Stripe).
• Bank Processing Speed: Standard bank processing takes 5 to 7 business days to reflect on your bank or credit card statement after we release the funds.

7. Non-Refundable Items & Abuse Prevention

To maintain fair service pricing for all users, refunds will not be granted under the following circumstances:

• Excessive Downloading: Accounts that have downloaded more than 5 resumes or exported multiple ATS templates before requesting a refund.
• Terms of Service Violations: Accounts suspended or terminated due to fraud, misuse, account sharing, or abusive behavior.
• Repeated Refund Claims: Users who have previously received a full refund for MakeResume services within the preceding 12 months.

8. Chargebacks & Payment Disputes

We strongly encourage you to contact our dedicated support team prior to filing a chargeback or dispute with your bank or credit card provider. Most billing concerns can be resolved amicably within hours.

If an unauthorized chargeback is filed, your account and associated documents may be temporarily placed on hold pending verification.

9. Updates to This Policy

MakeResume reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated timestamp. Continued use of our products after changes are published constitutes acceptance of the revised policy.

10. Contact Billing Support

If you have any questions regarding refunds, cancellations, or billing assistance, our customer support team is available 7 days a week: